chipping policy

Chipping Policy

Effective Date: [Insert Date]

Thank you for shopping with us! We strive to deliver your purchases as quickly and securely as possible. Below is our Chipping Policy:

1. Shipping Locations

We currently ship to all over lebanon. If your location is not listed, please contact us to inquire about potential shipping options.

2. Processing Time

Orders are processed within 2 to 3 business days. . You will receive an email confirmation once your order has been processed and shipped.

3.Shipping Costs

Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery location. Shipping fees will be displayed during checkout.

We also offer free shipping on orders over 80$.

4. Order Tracking

Once your order has shipped, we will provide you with a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.

5.Shipping Delays

While we strive to ensure timely deliveries, please note that shipping delays may occur due to factors outside our control, such as weather, holidays, or carrier issues. We will keep you informed of any unexpected delays.

7. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us within 7 days of receiving your order. We will work with the shipping carrier to resolve the issue and, where applicable, offer a replacement or refund.

8. International Shipping

For international orders, please note that customs duties, taxes, and additional fees may apply. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information.

9. Address Accuracy

Please ensure that your shipping address is accurate. We are not responsible for delays or lost packages due to incorrect addresses provided by the customer.

10. Contact Us

If you have any questions or need further assistance regarding shipping, feel free to contact us at karleefad@gmail.com. We are happy to help!

Thank you for choosing the heaven drops